Complaint Handling Mechanism and Tracker for Services
A system developed for services to be more responsive to resident feedback and increase civic participation.
An easy to use dashboard for service staff to receive resident reports and track them through to resolution
How Complaint Handling Mechanism Works
Improve Services through Civic Participation
We created an innovative Complaint Handling System, currently in use among public agencies in Indonesia, that allows residents to easily report complaints and aspirations regarding public services, and includes a custom dashboard for the responding agency to manage and resolve complaints.
Complaint Handling Mechanism Features
![](https://worker.atmaconnect.org/wp-content/uploads/2022/09/dashboard.jpg)
Submit Reports or Needs from The Ground
Clients and Residents can easily, through a few clicks, report a problem, suggestion or offer appreciation
Dashboard to Track and Resolve Reports
Staff within the public agency can easily track incoming complaints, assign responsible staff, and resolve and respond to the issue using the simple dashboard
![](https://worker.atmaconnect.org/wp-content/uploads/2022/09/Rectangle-171.png)
Impact
The Impact of Atma's Complaint Handling Mechanism
![](https://worker.atmaconnect.org/wp-content/uploads/2022/08/AtmaGo-Logo-High-3.png)
Latest news from AtmaGo people and communities
Bawaslu Bulukumba Ingatkan KPU Untuk Memastikan Coklit oleh Pantarlih Dilakukan Secara Profesional
Evi sulviana- News
- 11 hours ago
Exhibición de club de autos. Y participación de carrera carritos de Hotweell.
Asoc.Enlace Asuntos Comunitari- News
- 2460 hours ago
Highlights
Atma Connect and Indonesian Red Cross Hold Disaster Evacuation Training
Atma Connect and the Indonesian Red Cross, known as PMI, held disaster evacuation training with volunteers in Sukabumi, Indonesia, with Atma and the Internet Society Foundation. Kompas TV, a nationwide TV broadcaster, which also has 17.3 million YouTube subscribers, aired a brief segment about the effort and interviewed Atma’s Field Director Alfan Kasdar about the […]Read More
Atma Connect Creates New Platform to Connect & Empower Grassroots-led Environmental Justice Across the US
Here’s an update on Atma Connect’s 5-year partnership with ISC and USEPA to empower environmental justice via tech and community engagement among grassroots organizations. (See Atma’s 2023 press release.) Grassroots environmental groups across the U.S. now have a dedicated platform to help them access technical assistance in their region and apply for grants — at […]Read More
Improving Economic Opportunity for Women Entrepreneurs: An AtmaConnect update
Here are updates by Raka Ibrahim from Atma Connect’s 24-month program to improve digital literacy and economic opportunity for women entrepreneurs in Indonesia. The work is being done under a grant from the Internet Society Fundation and its Strengthening Communities / Improving Lives and Livelihoods (SCILLS) grant program. (See Atma’s press release.) The Strengthening […]Read More
Internet Resiliency in Disaster Response
At Atma Connect, disaster resilience is core to our mission. The team is underway on a project to help several communities prone to natural disasters become disaster resilient — and to develop a replicable model for communities around the world. Having been called the “Facebook for Disasters”, Atma Connect is continually expanding our efforts to […]Read More
Fostering Community and Support in Ukraine in a Time of Crisis
In a remarkable initiative, Atma Connect reached out and fostered community and support for more than 200,000 Ukrainians over the last year. Atma took our “neighbors-helping-neighbors” infrastructure, which has reached an estimated 12 million Indonesians and Puerto Ricans, and extended its reach by translating the platform into the Ukrainian language. “Generous donors made our response […]Read More